Frequently Asked Questions

Shipping time may vary. Expect your orders within 10 to 15 working days.

For all your Corporate or Bulk Procurement, Gift Vouchers and Consumer Promotion Activities, please email us at wholesale@picksandbucks.ng or visit the Corporate & Bulk Purchases page to learn more.

Who will deliver my order?

Your order may be delivered by other courier companies, depending on the delivery location. You may be called prior to or on the same day as delivery to see if you are available to receive your order.

I just received my order and something is wrong, what should I do? What can I expect?

If you recently received your order and something is wrong, please email help@picksandbucks.ng or call +234 703 657 6067 and provide details. Depending on the exact issue, different resolutions can occur. But in all cases, Picks and Bucks will offer support and will try to offer a resolution quickly, such as a repair, replacement, refund upon return, instant refund, or other form of compensation as applicable.

Will all of the items in my order arrive in a single package?

Your items may arrive together or separately. If your orders arrive separately, be rest assured that the remaining item(s) will be delivered shortly.

I appreciate Picks and Bucks efforts on my behalf. What can I do to help?

Thank you for doing business with us, we will continue to make sure Picks and Bucks remains the safest and most trusted place to buy and sell online in Nigeria. You can help by:

• paying online at checkout when you place an order (so we can offer you maximum protection, and help delivery couriers spend more time delivering and less time with cash/POS issues on delivery)

• making sure you are available by phone and in person to accept your delivery (so you and other members of our buyer community get orders delivered more quickly)

• providing honest ratings & reviews for all of your items after delivery (so you and other members of our buyer community have more information about our products)

• interacting with us on Tiktok, Instagram, Twitter or Facebook (so we can hear your feedback and suggestions directly)

• subscribing to our email newsletter (so we can offer you special deals and additional mobile application security)

• referring us to your friends and family (so we can increase the size of our community and help more Nigerians experience safe & secure online shopping)

Are your questions answered?

If you want more information kindly speak with one of our customer care agents. Click here to visit our help center to talk to us directly.

FAQs